Below a certain size, hiring a full-time IT person is hard to justify — but going without one means the job falls to whoever in the office is least afraid of a settings menu. Managed IT is the middle path. For a fixed monthly fee you get a team that watches your systems around the clock, applies updates before they become problems, and answers the phone when a user is stuck.
We start by documenting what you actually have: servers, workstations, network gear, licences, warranties and the passwords that only one person currently knows. From there we put monitoring in place, agree what counts as urgent, and take over the day-to-day running. Most clients notice the difference less in dramatic rescues than in how rarely anything goes wrong — which is the point.